THURAYA Satellite Helpful Tips

1. Starting up a New Service

1. Go out doors to an area clear of obstructions to the southwest side.
2. Fully extend antenna
3. Turn on the phone and wait for at least 15 minutes for the system to register.
4. The phone should show THURAYA NEPAL and the signal should not be blinking.
5. If it does not show Thuraya Nepal on the screen. Take the GPS reading.

2. System Preference Check

1. Make sure that the system preference of the phones on SAT ONLY
2. To check, press menu – system pref – select
3. If it is not on SAT ONLY press change and choose the SAT ONLY.

3. Making a Call

1. Fully extend antennae (until click)
2. Make sure you are outdoors with good reception
3. Dial 00 – country code – city code – number
4. Press Call

4. Entering SMS Center Number

1. Menu – Settings – SMS Parameter – SMS Center
2. +882161900000
3. (+ is the same as 00, to get + sign hold down on number 0 for 2 seconds)

5. Sending SMS

1. Menu – Message – Write Message – Option – Send – Select recipient

6. Sending SMS to an Email address from Phone

1. Menu – Message – Write Message – Option – Format – Email – Send – Enter email address – Enter 1200 for Email Center Number

7. Sending SMS to Phone from Internet:

1. http://services.thuraya.com/sms.html

8. Checking GPS Position:

1. Menu – GPS Manager – Current Position

9. Charging Prepaid account from phone:

1. Dial 150 – press 1 – enter 14 digit numbers with # at the end.

10. Checking your Prepaid account credit:

1. Dial 151

11. Refill Your Prepaid Account with a Scratch Card Online:

1. Log onto http://services.thuraya.com
2. Select the “Online Scratch Card Refill” option.
3. Type in the MSISDN and the password and then click on the ‘Login’ button.
4. Key in the 14 digit scratch card pin code and click on the “Submit” button.
5. Note: The password may be obtained by sending a message to 1522 one time only

12. Activating your Voice Mailbox:

1. Dial 123 and follow instructions.
2. Then go to call divert to choose which calls to divert to voice mail.
3. To check your voice message: dial 123

13. Blinking Icon: a blinking icon appears when you have not turned on the sat phone or if the sat phone was out of satellite coverage for over 8 hours. While the icon at the top right corner of your screen is blinking, then you cannot make a call.

1. Extend your antenna outdoors and wait for few minutes until the blinking stops.
2. If the blinking persists press Menu – Network – Sat Registration and wait.
3. If the blinking still persists, turn off the phone and back on the repeat the process.
4. If blinking persists, take the GPS reading from the phone.